Effective Date: 15 September 2023
Who we are
Our website address is: https://palmcovephysio.com.au.
Introduction
At FullLife Physio Pty Ltd and its affiliated businesses; Palm Cove Physio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal information and complies with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect and process the following types of personal information:
1.1. Personal Identifiable Information (PII):
This may include your name, date of birth, contact information (address, phone number, and email address), and other relevant information necessary for your physiotherapy treatment.
1.2. Health Information:
We collect and store information about your medical history, current health condition, treatment records, and any other health-related information relevant to your physiotherapy treatment.
1.3. Financial Information:
We may collect billing and payment information if required for the provision of our services.
1.4. Communication Data:
This includes information provided when you contact us, whether through email, phone, or in-person.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1. To provide physiotherapy services and treatment plans.
2.2. To communicate with you about appointments, treatment updates, and other healthcare-related matters.
2.3. To process payments and billing for our services.
2.4. To maintain patient records as required by law.
2.5. To improve our services and website by analysing usage data.
3. Disclosure of Your Information
We may share your personal information under the following circumstances:
3.1. With your consent:
We will only disclose your information for purposes that you have explicitly consented to.
3.2. Legal Obligations:
We may disclose your information if required by law or in response to a lawful request from law enforcement or government authorities.
3.3. Healthcare Providers:
We may share your information with other healthcare providers involved in your treatment, such as your referring physician or specialist.
4. Security of Your Information
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure data storage, and access controls.
5. Retention of Information
We will retain your personal information for as long as necessary for the purposes described in this Privacy Policy or as required by law. When your information is no longer needed, it will be securely disposed of.
6. Your Rights
You have the following rights regarding your personal information:
6.1. The right to access your personal information.
6.2. The right to correct inaccuracies in your personal information.
6.3. The right to request the erasure of your personal information.
6.4. The right to object to the processing of your personal information.
6.5. The right to request the transfer of your personal information to another provider.
7. Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
8. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
FullLife Physio Pty Ltd, trading as Palm Cove Physio, Shop 2 84-86 Veivers Road, Palm Cove QLD 4879.
+61 0490 434 004
office@fulllifephysio.com.au
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the effective date will be revised accordingly.